LabTech (now known as ConnectWise Automate) is changing how labs work by automating routine tasks, improving equipment management, and streamlining workflows. With advanced integrations, smart monitoring, and strong security, it helps labs boost productivity and cut costs. This guide explains what makes LabTech a leader in modern laboratory efficiency.
What Is LabTech?
LabTech originates as a robust IT automation platform, rebranded as ConnectWise Automate. It’s tailored to help laboratories and IT professionals manage, monitor, and automate their environments efficiently. Instead of handling repetitive tasks manually, labs use LabTech to put critical processes on autopilot.
A quick glance at the platform shows a familiar dashboard style, reminiscent of other top automation tools, but with deeper integrations for device management and monitoring. The main difference that stands out is its extensive scripting and workflow engine, designed for professional environments needing ultimate precision and reliability.
| LabTech / ConnectWise Automate – Key Specs | Details |
|---|---|
| Type | IT Automation & Monitoring Software |
| Best For | Labs, MSPs, research teams, tech-heavy environments |
| Top Features | Automation, device management, alerting, patching, integrations |
| Platforms | Cloud & On-premises |
| Notable Integration | ConnectWise Suite, external lab systems |
| Security | Advanced encryption, role-based access |
| Pricing Model | Subscription (tiered for teams and labs of any size) |
How LabTech Works in Modern Laboratories
Laboratories face growing complexity—from handling more samples to managing secure computer networks. LabTech solves these problems by acting as the “central command” for all IT and lab devices.
For example, a lab can deploy LabTech to automatically update software on sample analysis machines, check device health, and send real-time alerts when something needs attention. This system enables researchers and lab techs to focus on valuable scientific work, rather than battling manual IT tasks.
Another common challenge is coordinating work between different departments. LabTech’s automation rules can trigger actions across devices, ensuring data flows smoothly and resources aren’t wasted—resulting in significant time savings and fewer errors than traditional manual approaches.
LabTech in Action: Example Workflows
- Automated equipment monitoring and health checks
- Remote patching and security updates
- Scheduling regular data backups
- Integrating lab information systems for real-time status
- Generating compliance and usage reports
Key LabTech Features
At first glance, LabTech offers a familiar IT automation toolkit, but it’s the powerful feature set that makes it a standout choice for scientific teams. Let’s break down what users find most useful:
- Device Discovery: Instantly identifies all connected lab devices and systems.
- Automated Scripting: Build custom scripts for repetitive tasks like calibration or system checks.
- Real-Time Alerts: Sends instant notifications if equipment fails, saving critical research hours.
- Patch Management: Keeps all lab PCs and machines updated with the latest security patches.
- Remote Control: Securely access, diagnose, and repair equipment from anywhere.
- Detailed Reporting: Generates compliance, usage, and error logs for audits and lab certifications.
- Integration Hub: Connects with other lab platforms, so data moves without bottlenecks.
Standout Feature: Automation Playground
The automation playground in LabTech lets you design “if-this-then-that” logic for nearly any device or workflow in your lab. This gives labs the freedom to fine-tune exactly how each process should react, without waiting for human intervention or risking delays.
LabTech vs Other Lab Automation Software
The lab automation market is crowded, with platforms like LabWare, STARLIMS, and LabVantage offering similar management functions. However, LabTech’s IT-first perspective means it handles not only lab devices but also the computers, servers, and networks running lab environments.
- LabTech looks very similar to traditional RMM tools but is tailored for lab scenarios.
- It offers a wider range of automation out-of-the-box—especially for device health and compliance.
- Unlike pure LIMS or ELN solutions, LabTech covers IT, monitoring, and device management simultaneously.
This multi-layer coverage ensures labs don’t have to juggle several disconnected tools. The main difference that stands out is the ability to monitor both lab workflows and critical IT infrastructure in the same platform, which can translate to major efficiency gains.
Main Benefits of LabTech
Labs adopting LabTech experience a range of practical benefits, especially when moving from manual systems or basic software:
- Reduced Human Error: Automated checks and workflows eliminate routine mistakes.
- Increased Uptime: Proactive monitoring catches problems before they disrupt experiments.
- Stronger Security: Built-in patching and access controls protect sensitive data and results.
- Streamlined Audits: Detailed reporting simplifies compliance and record-keeping.
- Better Collaboration: Integrated data and alerts keep teams in sync—even across different locations.
But what if your lab already uses some automation? Many hybrid setups lack full integration or struggle to monitor every device. LabTech fills these gaps, offering consistency across all connected assets—from classic lab machines to research laptops.
LabTech Pricing & Access
LabTech follows a transparent subscription model with multiple tiers. It’s available as a cloud-based solution, with options for on-premises deployment for highly regulated labs. Pricing depends on user count, number of endpoints, and selected integrations.
- Entry-level: Ideal for small labs seeking automation basics.
- Professional: Adds advanced scripting and monitoring.
- Enterprise: Unlimited integrations, premium support, robust compliance features.
You can request a demo or free trial directly from the ConnectWise Automate (LabTech) site. This lets your lab test features in a real environment before deciding which plan suits your workflow.
How to Get a Quote
Click the “Talk to an Expert” or “Get Pricing” button on the main ConnectWise Automate website. Fill in details about your lab’s size and needs. The team can then recommend a package—and often provide custom discounts for education or research clients.
Getting Started with LabTech
Implementing new software in the lab can be daunting, especially for teams used to manual routines. LabTech is designed for quick onboarding and includes dedicated support. Here are the basic steps to get up and running:
- Assess your lab’s automation needs and current setup.
- Request a free trial or product demo from the ConnectWise Automate site.
- Work with their onboarding team for guided installation and configuration.
- Set up common workflows (device monitoring, patching, alerting).
- Train your staff using built-in resources and support materials.
A successful rollout typically takes days, not weeks. As your lab’s needs evolve, LabTech’s flexible infrastructure allows you to add teams, endpoints, and integrations with minimal hassle—helping you future-proof your laboratory IT environment.
FAQ: LabTech in Labs
Is LabTech still available under the same name?
No, LabTech is now called ConnectWise Automate. The software continues to deliver the same core features with ongoing enhancements.
What labs benefit most from LabTech?
Any laboratory running a mix of IT assets—particularly those needing strict device monitoring and compliance—will benefit from LabTech’s automation and reporting power.
Does LabTech integrate with common lab systems?
Yes, LabTech offers integrations with external LIMS/ELN platforms, ConnectWise modules, and secure APIs for custom lab setups.
How secure is LabTech for confidential research?
Security is a core focus. LabTech supports role-based access, encrypted data transfers, and detailed activity auditing to meet industry regulations.
What support is available for new users?
LabTech provides onboarding help, training resources, and technical support to ensure your implementation succeeds—regardless of lab size.
LabTech stands out for labs seeking both robust IT automation and integrated device management. By leveraging its powerful feature set, laboratories can reduce errors, boost productivity, and lay a solid foundation for the future of science and innovation.